Refund policy

30-Day Return Policy

At Anchor & Pine, we want you to be happy with your order. We accept eligible returns requested within 30 days of delivery.

Return Eligibility

To qualify for a return, your item must:

  • Be unworn, unwashed, and in its original condition

  • Be free from stains, odors, pet hair, or other signs of wear

  • Have been delivered within the previous 30 days

  • Be accompanied by proof of purchase

To begin a return, email support@anchorandpineco.com with your order number and reason for the return. Please wait for return instructions before sending your item. Returns sent without prior authorization may not be accepted.

Size, Color, or Preference-Based Returns

If you ordered the wrong size or color, or simply changed your mind, you may return an eligible item within 30 days of delivery.

Customers are responsible for return shipping costs. Original shipping charges are nonrefundable. We recommend using a trackable shipping method, as Anchor & Pine is not responsible for return packages lost in transit.

Once your return is received and inspected, we will notify you whether it has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please email support@anchorandpineco.com within 30 days of delivery. Include your order number, a description of the issue, and clear photos showing the problem.

Once the issue is confirmed, you may choose between a replacement and a refund. Anchor & Pine will cover the cost of resolving damaged, defective, or incorrect orders.

Exchanges

We do not process direct exchanges. If you need a different size or color, return the original item according to this policy and place a new order for the preferred item.

Nonreturnable Items

We cannot accept returns for:

  • Items that have been worn, washed, altered, or damaged after delivery

  • Items showing stains, odors, pet hair, or other signs of use

  • Gift cards

  • Personalized or custom-made items

  • Items explicitly marked “Final Sale”

A discounted price or displayed compare-at price does not automatically make an item final sale. An item is excluded only when it is specifically labeled “Final Sale.”

Questions

For return questions or assistance, contact us at support@anchorandpineco.com.